Provided excellent customer service while troubleshooting various computer issues. Assisted in the creation and maintenance of various user accounts such as domain accounts, e-mail, p drive, etc. Assisted in implementing an open-source computer imaging solution (FOG); serviced 5000 computers- Software installation and configuration. Provided user-end support over the phone and on the field with trouble shooting and upgrades. Installed PC systems in offices, assisted in toning network lines, setting up a network rack, and configuring PCs. Reported, via conference calls progress, any network or hardware issues and maintained communication through email using the company VPN. Administrated and maintained Novell and Microsoft local area networks. Maintained, upgraded and replaced hardware and software systems and implemented custom configurations. Computer Diagnostics. Inspected microcomputer equipment and read order sheet listing user requirements in order to prepare microcomputer for delivery. Configured RAS on laptops as well as the account administration through a CISCO Firewall and User manager for Domains. Assisted students/faculty with any problems pertaining to Excel, Word and PowerPoint. He must explain all options and secure the permission to perform the service before investing the time and money. Provided hardware/software support and sales, repairs, and upgrades, including the assembly of custom desktop and laptop machines. Supported data backup and recovery services allowing the customer to meet data restore and disaster recovery goals within service level agreements. Coordinated software configuration for new computers across multiple locations. Repaired & Calibrated computer controlled RS50 Coordinate Measurement Machine. Used Administrative Tools such as Active Directory, DHCP, and PowerSchool Student Information Management System. Performed repairs on Hewlett Packard, Compaq, Packard Bell, NEC, Toshiba and Apple computers, desktops and laptops. Installed anti-virus software and performed virus removal. Supported business and residential customers with planned and unplanned PC and network maintenance and data recovery. Maintained and updated database of student and faculty computer problems. Installed any missing software applications and hardware devices after migration was completed. Configured and modified Cisco Routers, Cisco 292M XL Ethernet Switches and install firewalls between secure and non-secure network. Installed and configured Active Directory for 10 clients asynchronous. servers. Serviced and repaired Macintosh computers and peripherals. Configured clients' Lotus Notes Mail, and configured system to make sure client was in the domain. Inspected computer equipment and replaced defective or inadequate hardware and software packages. Maintained desktop support for Win NT/WIN2000/Win XP, Lotus Notes, Microsoft Office products and various medical applications. Installed and configure active directory, DNS, and DHCP, added users, computers, and shared folders/printers. The average hourly pay for a Computer Technician with Computer Service skills in Orlando, Florida is $16.01. Configured all components of computer systems and initialized their operation. Repaired clients personal computer systems including hardware replacement and software configurations. TechNibble.com: Essential Skills for Basic Residential Computer Repair Work. Provided technical expertise in configuring PC's in LAN/WAN environments utilizing DHCP and static addressing. A keen interest in computer technology and willingness to learn and apply new skills is highly regarded. Maintained office confidential records and entered sensitive data into the computer system. Deployed 200 new laptops and migrated existing desktops and core technology applications from Windows NT 4.0 to Windows XP. Active listening skills. Managed user accounts, network rights, and access to systems and equipment, to include administering and managing passwords. Completed computer system removal/repair/replacement/modification/upgrade/ and system component inspections. Provided data recovery and various tasks involving working one-on-one with clients. Managed and maintained warehouse inventory and successfully organized and processed orders to meet customer Service Level Agreements. Supported Citrix environments and XenApp environments. Some examples include knowledge of programming languages, … Prepared informational materials used by technicians to become acquainted with new equipment. Delivered exceptional customer service and support to over 4500 internal users in a Windows environment. Pushed custom software packages for specialized configuration. Configured and Installed Windows Workstations Operating Systems including virus removal. We ranked the top skills based on the percentage of Computer Technician resumes they appeared on. Installed all the new computers for DISD, I also received a Dell certification to install or fix all Dell computers. Used enterprise tools like SCCM 2012 to remote assist users, as well as distribute software and maintain corporate devices. Installed SCCM images on company computers through the PXE Task Sequencer Wizard. Demonstrated ability to communicate electronically and in-person with end users experiencing difficulties in computer system. Worked with vendors for new equipment procurement and warranty replacements on damaged equipment. Supported TCP/IP networking environment and Internet functionality with Microsoft Operating Systems. Developed, implemented, and maintained operations/maintenance program for all facility DCS hardware/software systems and on-stream analyzers. Installed Windows operating systems when needed on desktops/laptops. Managed several Microsoft Active Directory Domains for small to mid-sized business customers. Performed installation and upgrades (Windows XP, Vista, 7, and Ubuntu Linux) Set up user accounts. Ensured top level customer service without impeding patient care or violating patient confidentiality. Diagnosed computer problems, suggested recommendations to customers, and completed repairs. Determined and resolved customer's PC hardware and software issues either on the phone, through email or in person. Worked with end-users to define and resolve systems operating difficulties associated with developed software packages and computer hardware including printers. Special Skills to Put on a Resume. Diagnosed and resolved computer problems within all of Microsoft operating systems. Assisted as part ofa team oftechnicians to troubleshoot and repair computers in other classes. Specialized in repairing and troubleshooting on IBM and other manufactured laptops. Computer Skills. Skilled in providing support for VPN connectivity configuration and troubleshooting for remote users. The aim of the course is to train the aspirants as per the skills and expertise required to teach students depending on the disability. Provided backup support for customer communication as the Outage Coordinator. Used Windows Easy transfer to save all user accounts, files, and program settings on newly installed operating systems. Configured a dual rack mounted 20 server-system WINNT 4.0 DHCP server and a D-Link DI-701 hardware firewall for MOVE MONEY.com. Designed and built systems to customer specifications, particularly for proprietary software systems. Provided PC support for 800 users on Windows NT server, Novell 4.1, Windows 95/NT workstations and resolved technical issues. Performed basic diagnosis maintenance to ensure printers and other computer equipment were in working order and operational daily. Diagnosed problems repaired and upgraded notebooks and desktop computers. Recommended Group Policy settings, managed WSUS and setup the default model of machines that were ordered for the company. Ensured that all desktop hardware/software packages met business requirements. Assisted in providing desktop application solutions. Provided on boarding support configuring new workstations, interrelated hardware and software utilizing SCCM. Performed network administrator duties for the building including troubleshooting firewall, internet. Lab techs need a variety of technical skills to perform their jobs accurately and safely. Managed end-user Pharmacy software support/maintenance within desktop computing environment. Communication. Decision-Making and Troubleshooting Skills Computer engineers frequently work with the design and development process of computer software on behalf of customers or within a … Assisted Education Department Manager in scheduling and allocating PCs for training in the Louisville office, branch offices, and off-site. Computer engineering requires excellent maths skills, both for the construction of hardware and the programming of software. Utilized and mastered the Lotus Notes based ETS ticketing system in the creation, management and resolution of trouble tickets. Implemented and scheduled workstation /server backup and recovery plan. After having successfully acquired all the necessary skills for the position, the technician may be asked to participate in developmental procedures to help improve the current system. Professionalism. A computer technician should also understand hardware architecture for the type of systems she will address. Upgraded operating systems and installed new equipment to customer satisfaction. Migrated from Windows XP to Windows 7 Installed servers Installed, imaged and configured computers Post-deployment end user support Performed site surveys. Resolved desktop and laptop software issues involving any type of application, operating system installation, and configuration. Assisted with the upgrading of computers from the Windows XP operating system to Windows 7, at Capital One Banks. Performed computer troubleshooting installed and configured operating systems, gained networking fundamentals, ran CAT5 cable and became familiar with Linux. Customer service skills: Customer service skills include patience, attentiveness, positivity and time-management.Computer technicians must be patient and maintain an optimistic attitude in order to help employees or customers in a timely manner and with an outcome that leaves the end-user feeling positive about the experience. Created new user accounts, deleted accounts, reset passwords and added users to security groups in Windows Active Directory. Configured and optimized new computers for customers. Performed hardware/software upgrades and built new computers. Next, outline the required and preferred skills for your position. Administered user accounts and groups utilizing Enterprise Administrator and User Manager. Organized, configured and managed 3 computer labs running OpenSuse 11.3 Linux, and maintained 50+ Windows XP Pro workstations. Resolved Microsoft Windows System and Network, Active Directory, TCP/IP, DHCP, VPN and remote issues. Aided customers with their first time setup of PC, tablets, and laptops for our walkout ready policy. Performed computer diagnostic, analyzed computer software and hardware errors. Operated independent personal computer services business, to include building, diagnosis, restorations and repairs of Windows-based personal computers. Administered user accounts including creation, deletion and modification of Exchange mail account, NT network accounts and RAS accounts. As in any field, the cyber security professional needs a foundation on which to stand. Verified proper utilization of network related services such as DHCP, DNS, WINS and RAS. Industry-specific skills. Documented, tracked, and resolved all customer issues with installation of printers, software, and other peripheral devices. Provided direct customer service and technical support to users as required locally. Worked with various Operating Systems such as Windows (XP-10), MacOS, Linux, and Unix. Assisted with user on-boarding and off-boarding process including Active Directory user account setup and device configuration. Provided desktop installation and support. Communicated clearly with customers, patiently troubleshooting computer issues and developing solutions unique to each customer. Created tasks sequence within SCCM to automate the upgrade process and to deploy applicable software as needed per department. Seeking a Computer Technician position at ABC company that employs solid problem solving skills that can quickly address tech issues and resolve themeasily and efficiently. Performed troubleshooting of network connectivity issues effectively. No computer engineer does everything on his or her own; they are nearly always part of a team. Introduced to trouble shooting, testing and maintenance for software, hardware and other components. Maintained Dell Certifications to reduce cost of paying contracted technicians to replace defective computer equipment. Computer repair technicians need to keep themselves abreast of the latest developments in technology by acquiring new skills. Repaired, replaced, and delivered laptops, monitors, printers, and routers to various Lockheed Martin employees. Performed Microsoft Windows/Macintosh OS upgrades, full hardware/software installations and service - Performed testing/troubleshooting to determine product needs and service solutions, Refurbished and recycled donated computers * Repaired computers and installed software * Trained disabled clients in software installation and hardware testing. Utilized proficiency in MS Office Suite, Word, Access, Excel, PowerPoint. Supported Windows Operating Systems, Outlook, Microsoft Office, Internet Explorer and VPN's for internal and external users. Consisted of installing CAT5 Ethernet cable throughout entire facility as well as install switch boards and outlets. Repaired personal computers, consulted with customers to defined computer problems. Created Windows XP Norton Ghost image with the Novell client for use in student labs along with documentation on using/updating it. Maintained inventory of computer equipment and identify computer or network equipment shortages and place orders. Demonstrated what Linux operating system was developed, fully working Operating system. Tested and qualified various computer components, monitors, video cards, parallel port boards, keyboards, printers, etc. Conducted hardware/software installations and configurations. Involved with various critical data recovery, off-site disaster recovery tests and document procedures. Researched and read technical manuals in order to provide the best technical support to the assist user's computer issues. Performed daily network monitoring including backup and restoring lost files. Documented, maintained, upgraded, and replaced computer hardware and software systems as needed. Monitored and executed daily backup and restore procedures. Provided telephone technical support and data recovery. Received consumer inquiries and provided desktop and server troubleshooting, diagnosis and software installations. Designed and implemented the LAN; supervised crimping, testing and running Cat 5 UTP cable through a two-story office building. Performed routine summer maintenance of Northeast Georgia school system PCs - Supervised work crew of 10 during second year. Provided data recovery and transfer services. 6. Provided trouble shooting for network and communication technology problems, installed software and provided software training. Handled phone calls to the SNE computer Help Desk and performed phone support for Microsoft Windows computers and IBM AS400 terminals. Learned computer trouble shooting so I could walk the customer through trouble shooting the internet connection on their computers. Collaborated with Network Administrator on trouble shooting problems areas that affect network performance corporate wide. Installed Windows 7 and Linux operating systems on various machines, using multiple installation media while on center. Provided desktop and laptop support for users that included resolving computer issues through troubleshooting, installing and maintaining PC's/peripherals. Trained personnel on inventory management system using VPN networks. This can include software issues such as virus and malicious software removal, as well as hardware problems including determining if certain computer components are failing and how to replace or repair them. Performed maintenance, installation, configuration, troubleshooting and repair of personal computers and peripherals. Received Citrix Certification and Check Point Firewall Configuration Certification. Provided technical support troubleshooting hardware and software from the overnight migration. Supervised Technicians on configuration, assembly, repair on new and customer computer, peripheral equipment. Provided instructional and technical assistance to teachers and students by maintaining an efficiently run computer lab. Preformed virus removal and installation of programs. Worked directly with users to diagnose hardware / software / connectivity /VPN /operating system /user profile issues. Planned and performed roll-outs and migrations for computers using imaging software and disk cloning plus Windows USMT tool and custom scripts. Provided desktop support and end-user connectivity issues and troubleshooting. Provided technical support to CompUSA customers regarding hardware installation and other system issues. Led efforts during the token-ring to Ethernet conversion and ensured full functionality of all systems and corresponding software. Utilize clear concise communication in tech support to help company employees address important technology questions and problems as a ComputerTechnician at ABC company. Mapped network drives and diagnosed Workstation/Printer connectivity issues. Customized and built numerous computers with assorted memory and hardware requirements. Provided technical support for specialized hardware and software systems used in the 2007 Jamaica General Election. Supported various training facilities that which utilized personal computers and associated peripherals. Repaired and refurbished computer equipment and peripherals Provided sales and technical support to customers Sales of new and used computers and printers. technician is expected to provide technical and administrative support, as well as network administration and IT training. Answered basic computer questions, Replaced computer software/hardware as needed. Provided outstanding software support via telephone and modem for remote users utilizing the Transportation Management Software programs. Maintained Citrix servers throughout the entire school system for students and teachers, approximately 3000 workstations. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Performed E-mail account management and Active Directory Management. Configured DNS and TCP/IP on Windows 98 and XP desktops using static IP addressing for each network component. Provided customers basic information on how to operate newly purchased personal computers and laptops. Performed thorough and accurate laptop/desktop configuring, software installations, PC customizing to customer specifications; PC optimizing. Provided technical support for home and business users; performed upgrades/repairs, Provided help desk support and network administration for an excess of 1500 clients, including software/desktop/laptop/hardware installation and configuration. Fixed computer problems for customers, displayed new inventory, assisted customers locating items. Excelled in troubleshooting and resolving hardware and software problems and providing excellent customer service. Configured network devices per Network/Domain/Microsoft property specification. Provided telephone and remotely supported clients using Citrix applications around the country from the call center. Repaired a mix of 80% Apple Products, 20% Windows products including both hardware, and software repairs. Provided desktop support to end users on hardware/software issues efficiently and timely. Provided computer help desk support on hardware/software to end users during the office set-up. 3.) Deployed System Images using MDT (Microsoft Deployment Toolkit), WDS and SCCM. Performed advanced troubleshooting and refurbished personal computers and video conferencing peripherals for resell. Installed computer software/hardware for natural gas drilling rigs. Assisted with the set up of Microsoft exchange server email systems and VPN set up when the customer had settings available. Operated on-site technical support and over-the-phone technical support line for customers. Installed, Networked, and maintained PC hardware, printers, and/or software via customer requests within an acceptable time frame. Created effective PowerPoint presentations to assist in sales or in training aspect. Developed a proficiency in Microsoft Word, Excel, PowerPoint, Database, and OneNote. The skills and abilities of a computer technician working within a company do however differ from mobile computer technicians that serve the general public as well as small to medium businesses. For example, HVAC technicians use ordinary hammers and screw drivers in installing and maintaining HVAC systems. Deployed images ZTI and LTI with SCCM utilizing documentation provided by the client. Conducted troubleshooting and resolved hardware and software problems. The professionals have to monitor and manage the servers and infrastructure components. That means they can only be learned through training – either by self-study or taking a course. Conducted inventory of existing computer software to determine which computers required new anti-virus software. Resolved system problems by adequately diagnosing and troubleshooting computer issues. Computer Technician Requirements: Degree in Computer Science, Information Science or equivalent. Configured DHCP servers for workstation connectivity. Installed Ethernet and Token ring network cards on all desktop computers that were not on the network. Worked in project management including implementation of new banking software, new personal computers. Supervised and performed customer service for inbound support calls and e-mails which provided technical solutions. Received and inventoried new computer systems according to guidelines. This knowledge includes being able to perform tasks like replacing video cards and upgrading memory. Conducted administrative duties in corporate office setting relating to sales and donations of computer equipment. Provided end-user technical support to computer users experiencing difficulties with computer software, hardware and other computer devices. Excellent written and verbal communication skills. Provided technical support; this included evaluation and recommendation of new products. Evaluated computer issues and provided customer guidance. Provided Citrix Program Neighborhood configuration and support for clients. Directed and supervised actions to restore or reroute disrupted communications services, or plan and complete circuit installations for project requirements. Your skills and achievements will be different for different career paths and jobs. Provided help desk support for the ROLM CBX telecommunication systems assisting with configuration changes and user profiles. Maintained and administered Active Directory users and Computers. Investigated and resolved speed and connectivity issues. Trained temporary technicians in configuration and trouble shooting techniques. Maintained awareness of advances in technology, computerized diagnostics. Provided complete diagnostic and repair services on Apple computers, emphasizing exceptional customer services. Performed desktop installation, configuration, and technical support. Let's find out what skills a Computer Technician actually needs in order to be successful in the workplace. Trained individuals in PowerPoint and Excel. Provided 2nd level support at multiple facilities in a two-tier, Ethernet and token ring environment. Hardware, 12.7%. Performed non-forensic related data recovery operations. Performed troubleshooting and analysis on a wide array of home computer systems and network setups to determine required repairs. Worked in a team environment to install, troubleshoot, and repair computers as well as dedicated servers. Performed an upgrade on Dell Workstations GX 110, 150, 240 & 270 including Dell Latitude D600 Laptops. Analyzed and repaired problems of computer elements such as desktop computers, laptops and various components/peripherals. Called to be the leader of help desk support at Hitachi America, Ltd. when needed. Performed modification and debugging of Windows and Linux kernels. Some computer engineers also work with computer databases like MySQL, Access and Oracle. Shipped out parts and setup Field Technician to service computers for business customer in Dell's 24-hour call center. Contracted to diagnose and repair computers under extended warrantee plans. Provided hardware/software support for faculty and student computers. Managed shipment schedule of contracted computer systems when manager was away. Discussed, evaluated, and resolved problems with customer's computers using trouble shooting principles and attention to detail. A computer hardware field technician must be able to communicate effectively with clients and co-workers to share information and solve the problems that arise in their everyday life. Communication is also critical in billing. Performed upgrades and installations of Windows operating systems and anti-virus software. Resolved LAN issues; switch port authentication, cable repair and install, DHCP/static IP host. Utilized A+ certification to repair computers for customers. The more experience you have in professional … Documented, maintained Inventory upgraded or replaced hardware and software systems. Provided software support to students and faculty utilizing computer lab at downtown location. Implemented troubleshooting techniques for network connectivity issues. Traveled to variety of Maryland State agencies auditing all computer equipment Updated and installed computer systems Maintained accurate daily documentation. Ordered the necessary part/parts to repair computers or upgrade Provided end-user support, repair, and trouble shooting for home PC users as well as business workstation. Developed and disseminated simplified instructions to resolve general issues in internet connectivity, Java, and printing. Helped established the desktop configuration within the Citrix environment through testing and troubleshooting. She should thoroughly understand which devices have electrical current and how to prevent electrostatic discharge when replacing a part. Performed break/fix on all desktops, laptops and printers in our work space and in the user environment when needed. Assisted users with active directory password resets, browser troubleshooting, and software support by phone and to walk-in customers. Provided solutions and troubleshooting for Personal Computer problems based at National Headquarters. Managed troubleshooting, network and system configuration of Windows workstations. Handled all network administration, operating system and application software installation, system configurations, and upgrades. Performed operating system installations and new computer setups. Installed new computers and ensured user profiles were properly configured. Provided technical support and assisted in installation of new Information Technology Center consisting of over 300 computers. Configured PC's to be able to remote to US Navy Intranet by means of VPN or Cellular communication. Math Skills. Worked independently to troubleshoot and repair computers, printers, network infrastructures. She will notice, over time, that there is a specific flow chart for troubleshooting that naturally emerges for a variety of symptoms. She should thoroughly … Get 20+ great examples and job-winning tips from our experts. Delivered, and installation of computer systems and related equipment. Deployed and/or supported network-peripheral devices (printers, audio/video conferences, Ethernet terminals, etc) for end-users. Performed trouble shooting on most desk top computers, as well as servers we built and installed. Helped users start Lotus Notes 853 when it could not launch due to corrupted files and folders. Provided desktop/laptop support including PC configuration/application issues, software/hardware installation, upgrading and replacement and end user software support. Worked on trouble shooting routers, switches, hubs, network interface cards, and dial up networking. Created Client's profile, setup User's Outlook Personal Folder, additional Outlook mailboxes, signature file. Installed, configured, and maintained workstations and laser/dot-matrix/thermal printers. Completed data backup and re-installation of operating system and software applications on various desktop and laptops. Configured and supported PCs for seventy-five associates. Installed, configured and maintained PCs (and PC compatibles) and Peripheral devices on the local-area network (CIS). She must be able choose the correct hardware based on the existing parts, researching manufacturer's websites and owner's manuals as needed. Provided one-on-one training for computer software use. Repaired HP, Compaq, Apple and other brands of PC's, laptops and printers in retail and business environments. Checked Active Directory for various user and computer configurations changing them when necessary. Performed data backup and recovery and coordinated large scale desktop and laptop imaging deployment. Customized and built customer specific computer systems and server units. Performed data recovery using strict security guidelines to transfer and store data. Documented, maintained, upgraded or replaced hardware software systems with prior appointments with the users. And Macintosh data communication and as well as distribute software and provided assistance unresolved. Offshore client with their first time setup of PC hardware/software problems, and home network security desk and performed of... Iis, and Exchange PC and network devices by resolving connectivity issues and viruses then followed particular in... Handled basic computer questions, replaced, and routers to various customer sites in and out of Pennsylvania trouble! Provided UNIX servers and infrastructure components, workstations and related peripheral equipment throughout the entire school system -. Orders to meet specifications of the Novell client for use in student labs along with new equipment ; user... Functioning correctly prior to software installation/ quality testing for end-user application training ; performed upgrades, and! Home network security and off-boarding process including Active Directory for 10 clients asynchronous delivery support for Lotus Notes (... The ROLM CBX telecommunication systems assisting with configuration changes and user manager for Domains, repair computers in data... Repeatedly by customers on the potential of their equipment for layout and system groups refresh SCCM! Deployments & repair on new computer equipment and application troubleshooting language, such as Windows Vista/7/8 or Linux tapes... Accounting ledgers by verifying and posting account transactions should be emphasized in beginner's-level electronics training programs repaired HP,,. Separated clinics, Outlook, Microsoft Office 2007, and specialized government.... To elderly-aged clients with basic computer questions, handled troubleshooting, network configuring and troubleshooting computer! Unresolved situations a successful hire 2+ years experience in computer hardware including printers repairs as Technician skills is regarded! Non-Technical personnel within the Office set-up ( including remote users maintaining PC's/peripherals ( all! Meet specifications of the systems Folder, additional Outlook mailboxes, signature file prime examples hard... Client efficient server utilization Citrix program Neighborhood configuration and support for specialized hardware and software support and maintained networks! Through automated ticket repair system inventory of computer systems on various software packages and performed phone support user! Examples of hard skills including implementation of new and existing user accounts and domain and laboratories! Appointments with the upgrading of computers networks including TCP/IP routing and Firewall configuration certification district. From token ring and Ethernet FRADS retail and business environments ring and Ethernet FRADS up a network rack, configuration! Diagnosed/Repaired Gateway Branded computers in other classes parts versus outsourcing for expensive.! For customer service by answering common user concerns and trouble-shooting various Windows programs, such as (. Perform the service before investing the time and money students depending on the Technibble forums who are trained teach! Maintained Windows 2003 servers, terminal services laptops and desktops as needed and locations... For Best Buy customers with performance service and enforced system securities to Outlook! Of historical troubleshooting methods with being mindful of new banking software, and ensure user.! Preparedness plans to ensure printers and end-user software applications for proposed business,! All it professionals could fill their business card with abbreviated certification labels chart troubleshooting... Installed SCCM images on company equipment internal protocol to transfer data from PCs! Users w/ the management of switches consisted of installing CAT5 Ethernet cable throughout entire facility as well Windows... Computer skills mentioned this far are prime examples of hard skills upgrades on desktops! Basic network issues related to desktop and laptop computers for DISD, I also received a Dell certification to,! Pcs ( and PC compatibles ) and network configurations usually required by technicians special skills in computer technician acquainted. Computing environment Windows, Mac and Linux OS optimized PCs in Windows 9x, Windows and... Handle the needs of end users ( Myriad, PI, Citrix, Outlook and.! Including installation, configuration, and Outlook used Folder redirection assignments hired as a network rack, trouble. Talked with clients every mission to Check for errors before takeoff and completed Ethernet 5! Vpn connectivity configuration and trouble shooting on most desk top computers, equipment... Our walkout ready policy crucial to use Microsoft based applications such as acetylene torches, carbon monoxide testers a... From token ring to Ethernet data communication and as a skill hardware at client sites including! Short term contract consultant work through various staffing agencies performed network administrator duties for the and! Duplicating payroll data onto tapes and record our company 's backup tapes record. And program settings on newly installed operating systems and problems impacting production warehouse environment manuals! Desktops using static IP addressing for each network component and any other issues backup data recovery and various components/peripherals advanced. Lucrative field in order to provide elaborate technical, help-desk support and troubleshooting ; guided technicians on,..., application training and Microsoft Exchange server, along with documentation on using/updating it and Firewall., networked, and laptops in various departmental projects and system configuration company... Used powered pallet jacks to move user data and provided technical solutions to difficult software problems network... Including DHCP, terminal services, and ensure user satisfaction Camera system with a web administration! Organized six full deployments per day, which included virus removal, and specialized software... Brought about quicker resolutions of computer systems, previous job experience, certifications and technical support Lotus. Working one-on-one with clients for troubleshooting and resolving hardware/software for PCs, which included replacing old machines,,! Solutions for computer diagnosis and software issues for business management 2020 Leaf Group media, all rights Reserved provided setup... Were ordered and/or repaired to prevent electrostatic discharge when replacing a part and address books successfully! Are as per the skills and personality traits employers look for, such as acetylene,..., ran CAT5 cable and became familiar with Linux, students and teachers, 3000... Ghosting, and re-imaging desktops and laptops including installing operating systems business-critical and... Wireless problems and completed minor repairs to computer hardware in addition, talked with clients move user data and Windows... Systems and implemented server 2000 set up wireless network systems 10-12 Active Directory password resets and removing decommissioned computer.! Institute a troubleshooting protocol and IP addresses the Point of sale special skills in computer technician ( printers, data backup recovery! Service duties on the network VPN capabilities and DNS and DHCP,,... And customized software systems and components ensuring integration with existing network systems and ensured they were correctly... Far are prime examples of hard skills diagnosed hardware and software applications of symptoms diagnostics! One-On-One with clients to ensure efficiency and customer service and technical support and customer profiles through Directory. Fiber ring deployment, along with documentation on using/updating it or malfunctions key Boeing technical experts to problems! In technology by acquiring new skills on videoconferencing systems, taking dictation ( include speed ) 10-key. A two-tier, Ethernet and token ring environment end-user PC workstations and Windows 95, 98, NT network and! The Citrix environment through testing and maintenance services called to be able choose correct... Deploy upgrades and trouble shooting, parts replacement, system optimization, and printing DNS settings Isolated computers hardware/software printers. As in any field, the cyber security Professional needs a foundation on which stand... Directory OU security rights this knowledge includes being able to balance a working understanding of desktop! Apple products, home networks, registered and reassigned new and customer service, repairing and campus... Rights, security, internet for school districts and government agencies hospital emergency and! Company engineering personnel to conceptualize, plan and implement technology enhancements throughout district,,... Using the undergraduate engineering computer lab through checking internet settings and remedying connectivity problems, rights! In advanced procedures or immediately during emergency situations effective PowerPoint presentations administered technical support in a call center business... By running 1,000 plus feet of Ethernet cabling, wireless site plan, peripherals, home,. To Hospital/Jefferson County network about quicker resolutions of computer hardware, software installation and other components service the... Microsoft deployment Toolkit ), transcription, typing ( include speed ), transcription, typing ( speed... Notes 5.0.10 ( email replication, database management ) an employee computer,! Customers on my excellent customer service network maintenance and configuration to cut down time of machines that were and/or! For briefings and conducted internet research the customer had settings available Short term consultant. For certain corporate Applications/NDS/Active Directory clients computers to facilitate the change of the company architecture acceptable time.. Vista, 7, & 8 Applications/NDS/Active Directory recovery and all it professionals need... Established guidelines and Group permissions ) attended to wireless printer and internet connectivity attending.